Account Manager

Company Name:
Gerdau is the leader in the segment of long steel in the Americas and one of the main suppliers of special long steel in the world. Recently, Gerdau has started to operate in two new markets in Brazil--its own production of flat steel and the expansion of iron ore activities--initiatives that are expanding the product mix offered to the market and improving the competitiveness of its operations. With over 45,000 employees, Gerdau has industrial operations in 14 countries in the Americas, Europe, and Asia, which together represent an installed capacity of over 25 million metric tons of steel per year. Gerdau is the largest recycler in Latin America and in the world, and each year transforms millions of tons of scrap steel, reinforcing its commitment to sustainable development in the regions where it operates. With over 120,000 shareholders, the shares of Gerdau's companies are listed on the stock exchanges of S o Paulo, New York, and Madrid.
Villares Rolls is a Gerdau product, being one of the main Rolling Mill Rolls brand in the world, with 70 years of experience and tradition in the market, high quality and technology offered in its products. Villares Rolls products are offered through an integrated commercial structure, with technical and commercial attendance to the 5 continents around the world. The products are manufactured at two plants of Gerdau, one in Pindamonhangaba (Brazil) and the other in Reinosa (Spain). A broad portfolio of products is available to support the main rolling mill rolls applications in the steel and metals industry.
We believe our employees are the best in the business. We have high standards and our employees constantly strive to reach even higher levels of success. Gerdau growth is based on our values and on a vision focused on excellence. We see customer satisfaction, the personal and professional growth of each employee, total safety in the workplace, a commitment to our stakeholders, employees, and communities, and profit as a measure of performance.

Gerdau - Villares Rolls is currently seeking an Account Manager for its North American Territory based out of Jackson, Michigan

Incumbent will be responsible for supporting account management and sales for clients in the United States and Canada
Provide technical support and act as materials expert in assessing the customer's needs and advising appropriate products to meet those needs
Guide customers regarding the most adequate utilization practice of Rolling Mill Rolls, through periodical visits to each customer and technical work presentations or specific material remittance
Ensure compliance of technical and commercial terms negotiated with each customer, through contract critical analysis and periodical follow-up of delivery time, shipping and commercial invoices liquidation
Ensure immediate service and support regarding customer concerns, through prompt response and adequate detailing for solving the problem presented by the customer
Guide and assist commercial representatives in the region, in compliance to meet the sales goals, through technical and commercial support for the success of each negotiation and joint visits to every customer in the region
Contribute to new markets and new customer development through surveys and product innovation, which may increase market share.
Participate in the elaboration of a yearly sales and production plans for the Rolling Mill Rolls Business strategic unit. Compilation of information related to current market trends, products, customers and competitors in the North American market.
Establish pricing and commercial policies to be adopted in each region through market information analysis for each market, product, customer and competitor with the assistance of marketing management
Ensure compliance of established sales goals in alignment with master plans, through periodical appraisal of performance of the commercial areas and within the established sales objectives

Bachelor's Degree in Metallurgy, Material Science or related Engineering field required
Master's Degree in related field a plus (not required)
3+ years' experience in the steel or aluminum industry (rolling mill rolls preferred)
3+ years' experience working in a sales or account management role within the industry OR proven university materials based curriculum (Master's candidates will also be considered, commensurate with a high level research engagement in steel or aluminum manufacturing and processing)
Experience in providing technical support in the steel industry
Experience in market development
Proficient in non-destructive testing
Intermediate skills with MS Office (i.e. Word, Excel and PowerPoint)
Experience with SAP a plus but not required
Knowledge of ISO Standard, basic concepts of rolling and destructive tests, metallurgy and fail analysis;
Impeccable communication and customer service skills
Fluency in Spanish or Portuguese a plus!

Gerdau offers opportunities for advancement in an ever challenging, high-tech environment. We offer a competitive salary and benefits package and the opportunity to grow with a world-class, multinational company. We recognize the contributions of our team members and provide opportunities for advancement.
Gerdau offers excellent benefits that start the FIRST DAY OF EMPLOYMENT!
Medical and Prescription
Health and Dependent Care (Flexible Spending Account)
Basic Life/Accidental Life Insurance
Health Advocate Services
Employee Assistance Program
Tuition Reimbursement Program

Gerdau is an equal opportunity/affirmative action employer, committed to diversifying its workforce. All applicants must be legally eligible to work in the country of hire without current or future sponsorship.

SCBGA 208596 Erin Bell

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