Student Employment - Student Computer Consultant
Jackson College Jackson College Jackson, MI Jackson, MI $14 an hour $14 an hour Description BROAD FUNCTIONS:
Assist with in-person requests, answering calls, and LiveChat sessions to troubleshoot basic technology problems such as account login difficulties, computer hardware and software issues.
Entering work requests for second level support by IT staff members that could not fixed with basic troubleshooting.
Assist with IT equipment moves and other IT department field work as needed Troubleshoot basic technology issues using remote assistance tools like BeyondTrust.
Assist other departments with work duties as needed through the Student Consultant Assistance program Adhere to guidelines and policies set by Jackson College as well as ensuring clean and safe workspaces around campus.
Essential Functions DUTIES AND
Responsibilities:
Typical tasks include, but are not limited to:
Assist Jackson College (JC) students and employees with computer related issues; troubleshoot and resolve computer requests.
Monitor the use of electronic environments assuring the security of equipment, proper handling of notebook computers, and adherence to Responsible Use.
Encourage electronic environment patrons to follow policies and procedures; report patrons who will not cooperate with policies and procedures to supervisor.
Report Responsible Use violations.
Complete maintenance in electronic environments; report computers in need of repair to the supervisor(s); ensure support desks are secured at closing.
Achieve competency with JC standard equipment and software; assist learners to achieve competency with JC standard equipment and software.
Stage, deliver, set-up, test, operate, and retrieve electronic/media equipment campus-wide.
Maintain files, enter data, and run reports pertaining to computer lab equipment use/repair/maintenance.
Answer phones; relay accurate messages.
Perform other job-related duties as assigned Ensuring IT workspaces and campus technology is cleaned on a regular basis in accordance with Jackson College's policies.
Providing departmental support to other areas of the college that are involved in the Student Consultant Assistance Program.
Complete Student Consultant trainings, and learn department processes, policies, procedures in a timely manner.
Minimum Qualifications MINIMUM
Qualifications:
Ability to effectively utilize computer technology.
Ability to learn and integrate new concepts.
Ability to be self-motivated and self-disciplined.
Ability to coordinate and direct the activity of others.
Ability to communicate effectively in person and over the phone.
Ability to use sound judgment in decision-making.
Ability to maintain confidentiality.
Ability to work flexible hours.
Ability to cope with pressure.
Ability to maintain an educational environment which encourages learning.
Ability to work successfully with a team.
Must have excellent organizational skills and be detail oriented.
Ability to interact in an effective and appropriate manner with diverse populations.
Attendance and punctuality are essential to this position.
SPECIAL QUALIFICATIONS AND/OR REQUIREMENTS Student employees must also meet the following:
Must be enrolled in 6 or more credit hours through the entire term Must have an accumulative GPA of 2.
0 or higher Must successfully pass a criminal background check WORK ENVIRONMENT Primarily in the WA building but also assisting with technology in all other central campus buildings Working in a teamwork-based cohort environment that has been created to build a culture promoting collaboration, learning, openness, acceptance, and understanding.
Supported/Trained By:
Solution Center Coordinator - Brody Draeger Solution Center Support Specialist - Cassidy Stepke Supplemental Information Jackson College only accepts on-line applications though this system.
For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application.
If you are hired, you will have the opportunity to identify and utilize your preferred name.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your resume.
Instructions will also be found there.
Applicants with disabilities may request accommodation to complete the application and interview process.
Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.
The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings.
Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws (Download PDF reader).
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Assist with in-person requests, answering calls, and LiveChat sessions to troubleshoot basic technology problems such as account login difficulties, computer hardware and software issues.
Entering work requests for second level support by IT staff members that could not fixed with basic troubleshooting.
Assist with IT equipment moves and other IT department field work as needed Troubleshoot basic technology issues using remote assistance tools like BeyondTrust.
Assist other departments with work duties as needed through the Student Consultant Assistance program Adhere to guidelines and policies set by Jackson College as well as ensuring clean and safe workspaces around campus.
Essential Functions DUTIES AND
Responsibilities:
Typical tasks include, but are not limited to:
Assist Jackson College (JC) students and employees with computer related issues; troubleshoot and resolve computer requests.
Monitor the use of electronic environments assuring the security of equipment, proper handling of notebook computers, and adherence to Responsible Use.
Encourage electronic environment patrons to follow policies and procedures; report patrons who will not cooperate with policies and procedures to supervisor.
Report Responsible Use violations.
Complete maintenance in electronic environments; report computers in need of repair to the supervisor(s); ensure support desks are secured at closing.
Achieve competency with JC standard equipment and software; assist learners to achieve competency with JC standard equipment and software.
Stage, deliver, set-up, test, operate, and retrieve electronic/media equipment campus-wide.
Maintain files, enter data, and run reports pertaining to computer lab equipment use/repair/maintenance.
Answer phones; relay accurate messages.
Perform other job-related duties as assigned Ensuring IT workspaces and campus technology is cleaned on a regular basis in accordance with Jackson College's policies.
Providing departmental support to other areas of the college that are involved in the Student Consultant Assistance Program.
Complete Student Consultant trainings, and learn department processes, policies, procedures in a timely manner.
Minimum Qualifications MINIMUM
Qualifications:
Ability to effectively utilize computer technology.
Ability to learn and integrate new concepts.
Ability to be self-motivated and self-disciplined.
Ability to coordinate and direct the activity of others.
Ability to communicate effectively in person and over the phone.
Ability to use sound judgment in decision-making.
Ability to maintain confidentiality.
Ability to work flexible hours.
Ability to cope with pressure.
Ability to maintain an educational environment which encourages learning.
Ability to work successfully with a team.
Must have excellent organizational skills and be detail oriented.
Ability to interact in an effective and appropriate manner with diverse populations.
Attendance and punctuality are essential to this position.
SPECIAL QUALIFICATIONS AND/OR REQUIREMENTS Student employees must also meet the following:
Must be enrolled in 6 or more credit hours through the entire term Must have an accumulative GPA of 2.
0 or higher Must successfully pass a criminal background check WORK ENVIRONMENT Primarily in the WA building but also assisting with technology in all other central campus buildings Working in a teamwork-based cohort environment that has been created to build a culture promoting collaboration, learning, openness, acceptance, and understanding.
Supported/Trained By:
Solution Center Coordinator - Brody Draeger Solution Center Support Specialist - Cassidy Stepke Supplemental Information Jackson College only accepts on-line applications though this system.
For assistance with this, please call 517-796-8468.
Please use your legal first and last names on your application.
If you are hired, you will have the opportunity to identify and utilize your preferred name.
When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your resume.
Instructions will also be found there.
Applicants with disabilities may request accommodation to complete the application and interview process.
Please notify Human Resources at least three (3) working days prior to the date of need.
A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website.
The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings.
Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.
Applicants have rights under Federal employment laws (Download PDF reader).
Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
