Office Services Support
Jackson, MI Jackson, MI Full-time Full-time $15.
88 - $18.
41 an hour $15.
88 - $18.
41 an hour 20 hours ago 20 hours ago 20 hours ago The Office Services Support position is responsible for greeting all visitors, providing check-in and next appointment scheduling to consumers, answering phone calls, and managing lobby traffic.
This position is responsible for exceptional customer service and support to consumers, LifeWays staff, network providers, physicians and nurses, and the community.
The Office Services Support position responds appropriately to all questions, concerns, and informational requests, and provides solutions to challenges or situations as they are presented.
Essential Functions:
Welcomes and directs the flow of traffic of LifeWays consumers, visitors, staff, and providers in a professional, friendly, and trauma-informed manner.
Completes first-time consumer paperwork and gathers/updates essential information through check-in/check-out process.
Responsible for daily appointment reminder calls to consumers.
Maintains accurate schedules for LifeWays' clinical providers.
Conducts Medicaid eligibility lookups daily as well as verifying authorizations and insurance cards for each appointment.
Follow up with consumers who did not show for their appointment.
Reschedules appointments when staff scheduling conflicts arise.
Provides additional support functions including but not limited to:
copy, scan, shred, file, and other duties as assigned.
Available to work during hours of operations as scheduled by supervisor, may include holidays, evenings, and weekends.
Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards.
Maintains regular and predictable attendance.
All other duties as assigned.
Required Education/Certification/Licensure:
High School diploma or equivalent.
Mental Health First Aid Training, upon hire.
Preferred Education/Certification/Licensure:
Associate's degree in related field.
Certified Customer Service Professional.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
88 - $18.
41 an hour $15.
88 - $18.
41 an hour 20 hours ago 20 hours ago 20 hours ago The Office Services Support position is responsible for greeting all visitors, providing check-in and next appointment scheduling to consumers, answering phone calls, and managing lobby traffic.
This position is responsible for exceptional customer service and support to consumers, LifeWays staff, network providers, physicians and nurses, and the community.
The Office Services Support position responds appropriately to all questions, concerns, and informational requests, and provides solutions to challenges or situations as they are presented.
Essential Functions:
Welcomes and directs the flow of traffic of LifeWays consumers, visitors, staff, and providers in a professional, friendly, and trauma-informed manner.
Completes first-time consumer paperwork and gathers/updates essential information through check-in/check-out process.
Responsible for daily appointment reminder calls to consumers.
Maintains accurate schedules for LifeWays' clinical providers.
Conducts Medicaid eligibility lookups daily as well as verifying authorizations and insurance cards for each appointment.
Follow up with consumers who did not show for their appointment.
Reschedules appointments when staff scheduling conflicts arise.
Provides additional support functions including but not limited to:
copy, scan, shred, file, and other duties as assigned.
Available to work during hours of operations as scheduled by supervisor, may include holidays, evenings, and weekends.
Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards.
Maintains regular and predictable attendance.
All other duties as assigned.
Required Education/Certification/Licensure:
High School diploma or equivalent.
Mental Health First Aid Training, upon hire.
Preferred Education/Certification/Licensure:
Associate's degree in related field.
Certified Customer Service Professional.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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