Payment Support Help Desk Specialist
Jackson, MI Jackson, MI Full-time Full-time $22.
90 an hour $22.
90 an hour 18 hours ago 18 hours ago 18 hours ago Do you have experience working in collections? Have you worked in a Help Desk setting? Are you committed to excellent member service, and would you thrive in an environment where the focus is truly centered on meeting the needs of the Credit Union members? We invite you to consider a career at American 1 Credit Union! Read on for more information! Location:
Hybrid - both remote and onsite in Jackson, Michigan Position:
Payment Support Help Desk Specialist Wage:
$22.
90/hour Benefits start on day one:
Health, Dental, Vision, Responsible Time Off All offers of employment are contingent upon background screens.
The Payment Support Help Desk Specialists role is to assist the Payment Support team and Branch Operations teams by providing guidance on their questions, directing where to obtain necessary information or how to utilize the appropriate system.
The Payment Support Help Desk Specialist is expected to assist with Project Support regarding American 1 Credit Union products, policies, procedures, and system proficiency so that our employees can provide excellent quality service to our members.
Essential Job Functions:
Focus on Purpose:
Focused on credit union purpose of creating financial wellness in our community through everyday banking.
Engaged:
Provides support to Credit Union Branch Operations via all communication channels.
Collaborative:
Supports member communication coming in from the branches via phone calls and messages as well as with members directly through incoming calls and online messaging platforms Continued Growth Support:
Provides backup support to the Payment Support/Collections and The Payment Resolutions teams as needed.
Initiative:
Assists with training, projects, and reporting as needed.
Trustworthy:
Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees.
Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
Diversity, Equity, and Inclusion:
Committed to building and supporting a culture that is inclusive for all.
Core Process, Policy, and Procedure Review:
Follows all company processes, policies, and procedures, including customer identification and all BSA requirements.
Community Advocate:
Serves as a representative of the credit union while in the community.
Competencies Required:
People Focused and Strong Communication:
Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative and Goal Driven:
The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership.
Apply new ways of thinking; create new ideas.
Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
Focused, Decision Making and Problem Solving:
Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
Engaged and Collaborative:
The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect.
Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
Trustworthy, Reliability and Confidentiality:
Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
Able to keep all information obtained confidential including member, employee, and credit union information.
Ensures core process, policies and procedures are followed.
Key Accountabilities:
Branch Communication Support Digital Member Communication Support Collections Backup Support Payment Resolutions Backup Support Project Support Requirements:
A minimum education of high school diploma or GED.
Bachelor's degree preferred.
Minimum two years collections experience preferred.
Minimum 2-5 years previous Credit Union/banking experience required.
The Ideal Candidate:
Excellent verbal and written communication skills Working knowledge of PC applications such as Microsoft Office Ability to work independently or as a collaborative member of a team.
Ability to direct other team members and coach others.
Knowledge of credit union products, services, policies, core processes and procedures Ability to provide supervisory leadership of professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Demonstrated skill in gathering, reporting, and summarizing trends in data.
Ability to express oneself clearly and articulately both orally and in writing.
Ability to make decisions and take initiative in problem resolution.
NOTE:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
90 an hour $22.
90 an hour 18 hours ago 18 hours ago 18 hours ago Do you have experience working in collections? Have you worked in a Help Desk setting? Are you committed to excellent member service, and would you thrive in an environment where the focus is truly centered on meeting the needs of the Credit Union members? We invite you to consider a career at American 1 Credit Union! Read on for more information! Location:
Hybrid - both remote and onsite in Jackson, Michigan Position:
Payment Support Help Desk Specialist Wage:
$22.
90/hour Benefits start on day one:
Health, Dental, Vision, Responsible Time Off All offers of employment are contingent upon background screens.
The Payment Support Help Desk Specialists role is to assist the Payment Support team and Branch Operations teams by providing guidance on their questions, directing where to obtain necessary information or how to utilize the appropriate system.
The Payment Support Help Desk Specialist is expected to assist with Project Support regarding American 1 Credit Union products, policies, procedures, and system proficiency so that our employees can provide excellent quality service to our members.
Essential Job Functions:
Focus on Purpose:
Focused on credit union purpose of creating financial wellness in our community through everyday banking.
Engaged:
Provides support to Credit Union Branch Operations via all communication channels.
Collaborative:
Supports member communication coming in from the branches via phone calls and messages as well as with members directly through incoming calls and online messaging platforms Continued Growth Support:
Provides backup support to the Payment Support/Collections and The Payment Resolutions teams as needed.
Initiative:
Assists with training, projects, and reporting as needed.
Trustworthy:
Maintains confidentiality and integrity of all member accounts as well as confidentiality with employees.
Follow all credit union policies and procedures, including policies and procedures for customer identification and all BSA requirements.
Diversity, Equity, and Inclusion:
Committed to building and supporting a culture that is inclusive for all.
Core Process, Policy, and Procedure Review:
Follows all company processes, policies, and procedures, including customer identification and all BSA requirements.
Community Advocate:
Serves as a representative of the credit union while in the community.
Competencies Required:
People Focused and Strong Communication:
Empathetically seek understanding of what members and employees require, expect, and use available resources, policies, and opportunities in their best interest without compromising institutional core values and core focus.
Achiever, Initiative and Goal Driven:
The employee drives for results and success, is committed to their job, sets high standards of performance, pursues aggressive goals, and works hard to achieve them, displays a high level of effort and commitment to work, and takes ownership.
Apply new ways of thinking; create new ideas.
Plans work and carries out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance; undertakes additional responsibilities; responds to situations as they arise with minimal supervision; creates novel solutions to problems.
Focused, Decision Making and Problem Solving:
Has a strong sense of urgency about proactively solving problems and getting work done; gain support by collaborating effectively for ideas, proposals, projects and solutions, take initiative; make and/or facilitate decisions considering impact on others and/or the credit union; reach sound decisions and exercises good judgment based on balanced consideration of facts, priorities, and alternatives; make decisions in agreed upon time frame; take initiative to identify and resolve problems; demonstrate ability to examine existing problems/issues in new ways.
Engaged and Collaborative:
The employee will work with others to achieve common organizational goals in a spirit of honoring diversity and mutual respect.
Effectively communicates by actively listening and sharing relevant information with co-workers, supervisor(s), and members so as to anticipate problems and ensure the effectiveness of the institution.
Trustworthy, Reliability and Confidentiality:
Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
Able to keep all information obtained confidential including member, employee, and credit union information.
Ensures core process, policies and procedures are followed.
Key Accountabilities:
Branch Communication Support Digital Member Communication Support Collections Backup Support Payment Resolutions Backup Support Project Support Requirements:
A minimum education of high school diploma or GED.
Bachelor's degree preferred.
Minimum two years collections experience preferred.
Minimum 2-5 years previous Credit Union/banking experience required.
The Ideal Candidate:
Excellent verbal and written communication skills Working knowledge of PC applications such as Microsoft Office Ability to work independently or as a collaborative member of a team.
Ability to direct other team members and coach others.
Knowledge of credit union products, services, policies, core processes and procedures Ability to provide supervisory leadership of professional- and intermediate-level staff.
Demonstrated member-focused strategy skills.
Demonstrated skill in gathering, reporting, and summarizing trends in data.
Ability to express oneself clearly and articulately both orally and in writing.
Ability to make decisions and take initiative in problem resolution.
NOTE:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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